Terms and Conditions

Version 2.0 · Effective July 30, 2026

These Terms govern use of tromplo.com and contracts for Tromplo courses, webinars, ebooks, recordings, downloads, communities, feedback services and other digital products. The product page, checkout summary and order confirmation form part of the contract and state the details that vary by product.

1. Seller and contact details

The Website and products are provided by Agnieszka Janarek, conducting business as TROMPLO Agnieszka Janarek, Jana Kowalika 7, 32-064 Niegoszowice, Poland. NIP: 5130241087. REGON: 361915607.

Email: [email protected]. Phone: +48 509 217 119. Complaints and withdrawal statements may be sent to the email or postal address above.

2. Definitions and scope

• Customer means a person or organisation using the Website or buying a product.
• Consumer means a natural person acting for purposes outside that person’s trade, business or profession. Mandatory consumer protections also apply to a sole trader where Polish law grants equivalent protection.
• Digital Content includes recordings, lessons, text, PDFs, workbooks, graphics, downloads and other data supplied in digital form.
• Digital Service includes account access, course-platform functions, communities, feedback, live sessions and other services that allow access to or interaction with data in digital form.
• Product means a course, webinar, ebook, recording, download, event, team access or other offer described on the Website.
• Website means tromplo.com and the account, checkout, course and community areas operated through it.

A Customer must read the product page and these Terms before ordering. If a product-specific statement and a general statement in these Terms differ, the product-specific statement governs that product unless it would reduce a mandatory legal right.

3. Eligibility and accounts

Accounts and purchases are intended for adults with legal capacity to enter a contract. An organisation acts through an authorised representative. The Customer must provide accurate information, keep login details secure and promptly update relevant changes.

An account and access licence are personal unless Tromplo expressly sells named team seats. Account sharing, credential resale and simultaneous use by unauthorised people are prohibited. Contact Tromplo if account access appears to have been compromised.

4. Product information and contract formation

Before payment, the product page and checkout identify the main characteristics, price, applicable tax, format, language, supply or start date, access period, feedback or community window, capacity and any material prerequisites. Access is not automatically “lifetime”: it lasts for the period stated for that product. A course’s teaching or feedback window may be shorter than its materials-access period, and joining late does not extend a fixed window unless the product page says otherwise.

Placing an order through the checkout control that clearly indicates an obligation to pay is an offer to buy. The contract is concluded when payment is confirmed and Tromplo sends or makes available an order confirmation. Tromplo may reject or cancel an order before confirmation where payment fails, the offer is unavailable, the price is clearly erroneous or there is a reasonable fraud or sanctions concern. Any amount collected for a rejected order will be returned.

5. Prices, tax, payment and invoices

Prices are displayed in the currency shown on the product page, normally US dollars. The final checkout total shows applicable tax and any valid discount before the Customer orders. A bank or payment provider may apply its own currency-conversion or account fee.

Payment is processed through the methods displayed at checkout, which may include Stripe or PayPal. Those providers process payment credentials under their own terms. Tromplo does not store complete card or PayPal credentials. An electronic invoice or receipt is issued using the billing information supplied by the Customer.

Discounts, coupons, affiliate attribution and loyalty points apply only under the conditions shown with them. They cannot be exchanged for cash, combined or transferred unless Tromplo expressly states otherwise. A current price reduction will be presented in accordance with applicable price-history rules.

6. Supply, access and technical requirements

Supply begins at the time stated on the product page or order confirmation. Some Digital Content is available immediately; a scheduled course, live session or feedback service may begin later. The Customer needs a current browser, JavaScript and secure cookies where required, internet access, a working email address, and software or storage suitable for any downloadable file. Video submission may require a supported format and sufficient upload speed.

Tromplo will use reasonable care to keep purchased access available during the stated period. Short interruptions may occur for maintenance, security, updates or events outside reasonable control. Tromplo will communicate a material interruption and provide an appropriate remedy where required by law.

7. Courses, feedback, communities and certificates

A self-study or Auditor product includes only the materials and functions described on its page. Individual feedback, instructor contact, Premium cohort visibility, live attendance, video review and certificates are included only when expressly stated. Where feedback is limited by minutes, frequency or dates, those limits are part of the contract.

Educational content provides general instruction. Tromplo does not guarantee a particular animal-training, professional, examination or business result. The Customer remains responsible for welfare, safety, legal compliance and decisions in the Customer’s own training context. This educational limitation does not exclude statutory conformity rights or liability that cannot lawfully be excluded.

8. Consumer withdrawal and immediate performance

A Consumer normally has 14 days from conclusion of a distance contract to withdraw without giving a reason, unless a statutory exception applies. The Consumer may email [email protected], write to the postal address above, or use the model form at the end of these Terms. An unequivocal statement is sufficient.

For Digital Content not supplied on a tangible medium, the withdrawal right is lost only when supply begins after the Consumer has expressly consented to supply during the withdrawal period, acknowledged the resulting loss of the withdrawal right, and received the legally required contract confirmation on a durable medium.

For a paid Digital Service that the Consumer expressly asks Tromplo to start during the withdrawal period, withdrawal may require payment for the proportion already supplied. The right is lost after full performance only where all statutory conditions, including the required prior consent and acknowledgement, are met.

If the required consent, acknowledgement or durable confirmation is absent, the statutory consequences described above do not apply merely because these Terms mention them. Refunds following a valid withdrawal will be made without undue delay and no later than 14 days after Tromplo receives the withdrawal statement, normally through the original payment method.

Withdrawal rules do not limit remedies where Digital Content or a Digital Service is missing, defective or does not conform to the contract.

9. Complaints and conformity

To report missing access, a defect, non-conformity or another contractual problem, contact Tromplo and include the order reference, the nature and date of the problem, the requested remedy and contact details. Do not include complete payment credentials.

Tromplo will respond to a Consumer complaint within 14 days of receipt. Remedies, priority between remedies and limitation periods follow applicable law. These Terms do not exclude or reduce a Consumer’s mandatory rights relating to conformity, repair, replacement, price reduction, termination or reimbursement.

10. Cancellations and commercial refunds

Unless the product page states a separate commercial refund promise, Tromplo does not offer an additional change-of-mind refund after access or performance has begun. This does not affect statutory withdrawal, conformity, cancellation or refund rights.

If Tromplo cancels a paid product before supplying it, the Customer will receive a refund for the cancelled part. If a live element or instructor becomes unavailable, Tromplo may offer a reasonable substitute, reschedule or provide another proportionate remedy. A material change will not deprive a Consumer of mandatory rights.

11. Intellectual property and permitted use

Website and Product content—including lessons, recordings, text, photographs, diagrams, workbooks and downloads—is protected by copyright and other intellectual-property rights. A purchase grants the named Customer a limited, non-exclusive, non-transferable right to use the content for personal learning and professional reference during the stated access period.

Content may not be resold, redistributed, publicly displayed, uploaded, shared with a group, copied into another course or membership, used to train an AI system, or used to create a competing resource without written permission. Downloading, printing or annotating is allowed only for files Tromplo deliberately makes downloadable and only within the licence stated for that product.

12. Customer submissions, videos and image rights

The Customer retains ownership of original submissions. By submitting material to a course, the Customer grants Tromplo a limited, non-exclusive licence to host, copy, technically process and display it only as needed to provide the purchased feedback, course, cohort or community functions, maintain security and resolve disputes. The licence ends when those purposes and required retention periods end.

Promotional use of a submission, testimonial, name, image or video requires separate permission; it is not granted by accepting these Terms. The Customer must have the right to submit the material and must obtain any necessary permission from identifiable people shown or heard in it. Children’s personal data or images must not be uploaded without Tromplo’s prior agreement and the necessary guardian permissions.

13. Acceptable use and account action

Customers must not interfere with the Website, bypass access controls, introduce malicious code, scrape protected content, harass another participant, infringe rights, disclose another person’s private information, or use an account unlawfully. Tromplo may remove content or temporarily restrict access where reasonably necessary for security, legal compliance or protection of other users.

For a serious or repeated breach, Tromplo may terminate access after giving notice and a reasonable opportunity to respond where appropriate. Immediate action may be taken for fraud, credible security risk, illegality or serious harm. This clause does not allow Tromplo to keep payment where mandatory law requires a refund or other remedy.

14. Privacy and marketing

Personal data are processed as described in the Privacy Policy. Marketing consent is optional and separate from the contract. Transactional messages about an account, order, access, security or material service change may still be sent where needed to perform the contract or comply with law.

15. Applicable law, consumers and dispute resolution

Polish law applies, without depriving a Consumer of mandatory protections available under the law of the Consumer’s habitual residence. Nothing in these Terms limits a Consumer’s right to bring proceedings in a court that has jurisdiction under mandatory law. A court competent for Tromplo’s registered office will have jurisdiction only where that choice is valid, including in a contract with a business Customer where the law permits it.

Consumers may seek assistance from a competent consumer ombudsman or use available out-of-court complaint and redress procedures. Polish information is available at polubowne.uokik.gov.pl. If Tromplo rejects a Consumer complaint, Tromplo will provide the legally required statement about whether it agrees to use an applicable ADR procedure.

16. Changes to these Terms

The version accepted when an order is placed governs that contract, together with later changes required by law or validly agreed with the Customer. Tromplo may update the Website Terms for future use. A material change to an ongoing Digital Service will be communicated in advance where required and will not remove rights already acquired.

Model withdrawal form

Complete and send this form only if you wish to withdraw from a contract and the withdrawal right is available:

To: TROMPLO Agnieszka Janarek, Jana Kowalika 7, 32-064 Niegoszowice, Poland; [email protected]

I hereby give notice that I withdraw from my contract for the following Product: ____________________.

Order date / order reference: ____________________

Consumer’s name: ____________________

Consumer’s address: ____________________

Date: ____________________

Signature (only if this form is sent on paper): ____________________