Do you have any questions or need clarification? Check out our list of frequently asked questions for quick answers and clarity.
What does the Premium Spot entail?
We are excited to introduce our 6-week premium course access, designed to provide you with the essential skills and knowledge necessary to excel in your chosen course subject. Our courses come packed with a wealth of features and benefits, including:
- Comprehensive written lessons complemented by engaging video tutorials that simplify complex concepts and theories.
- Access to premium member’s threads, enabling you to learn from other like-minded individuals in our Tromplo community and expand your network.
- A certificate of attendance that recognizes your successful completion of the course.
- Lifetime, 24/7 access to our platform, ensuring you can revisit course materials anytime, anywhere.
- The ability to earn 15 points in our loyalty program, which may be redeemed for exclusive rewards and offers.
- Personalized feedback on your performance with an instructor who will analyze 12 minutes of your training videos per week homework & daily instructor’s feedback for the full 6 weeks.
If you are looking to take your training skills and knowledge to the next level, our courses will provide you with practical, applicable knowledge and tools. Enrol now and join our community of premium access members!
What does the Auditor Spot entail?
Introducing our Auditors course access, a comprehensive training program designed to equip you with the knowledge needed to succeed in your chosen subject. The course lasts for 6 weeks, during which you will gain invaluable insights through a range of teaching methods.
Our course features written lessons that are accompanied by video tutorials, providing a diverse and engaging learning experience. Additionally, you will have access to the Tromplo community where you can interact with other Premium members, read their threads, and exchange ideas.
Upon completion of the course, you will receive a certificate of attendance that you can proudly showcase on your resume. Furthermore, you will have lifetime access to the course materials and can revisit them anytime, anywhere, with 24/7 availability.
As a bonus, enrollment as an auditor on one of our courses includes automatic entry into the Tromplo loyalty program, earning you 4 points right off the bat. Join us today and become part of the ever growing Tromplo community.
If you are looking to take your training skills and knowledge to the next level, our courses will provide you with practical, applicable knowledge and tools. Enroll now and join our community of premium access members!
Are your courses live or prerecorded?
All our courses are prerecorded, which means there are no live meetings. You can access the course materials at any time that suits you best.
When will I have access to the course materials?
On the day the course starts, you will gain immediate access to the materials for the first week. This allows you to start learning right away and progress at your own pace.
Can I learn at my own convenience?
Absolutely! With our prerecorded courses, you have the freedom to learn whenever you want to. Whether you prefer to study early in the morning or late at night, the choice is yours. The materials will be available to you 24/7, ensuring flexibility in your learning journey.
How much time per day will the course require for learning?
The amount of time required for daily learning can vary depending on factors such as the course content, your individual learning style, and personal commitments. Some courses may have a suggested time commitment mentioned in the course description, but ultimately, the pace of learning is flexible and can be adjusted to fit your schedule. We encourage you to allocate sufficient time each day to engage with the course material and complete any assigned tasks or exercises at a pace that works best for you.
When does the course start?
Courses typically start on the first day of each month.
What payment options are available?
We offer the following payment options for your convenience:
- Google Pay
- Apple Pay
What format are the lessons in? Video? Text?
Our lessons are primarily in a written format, consisting of comprehensive written lectures. However, to enhance your learning experience, we also provide video examples that complement the course material. Additionally, if you are a Premium student you will have homework assignments that you can submit to the instructor for personalized feedback and guidance. This combination of written lectures, video demonstrations, and interactive assignments ensures a well-rounded learning experience for our participants.
How long will I have access to the course?
You will have lifetime access to the course.
I have no experience in training, will I be able to handle the course?
Absolutely! We offer courses tailored for individuals at all levels, including those who are new to training. Whether you are a professional animal trainer or someone who has just welcomed their first animal, our courses are designed to accommodate learners of various experience levels. You will receive the necessary guidance and support throughout the course to help you successfully navigate the training material.
Until when can I enroll in the course?
Registration ends exactly two weeks after the first day of the course. If you join after this period, your course duration will still be six weeks, counting from the official start date rather than your individual enrollment date.
Will I receive a certificate upon completing the course?
Yes, you will receive a certificate upon completing the course.
Can I work with more than one animal?
In most cases, our courses are designed for one team consisting of a handler and one animal. Exceptions, if any, will be clearly stated in the course description.
Can I work with an animal other than a dog?
Absolutely! We welcome all animals from different species to our courses. If, however, you would like to make sure or ask additional questions, write to us at email@example.com.
How many Premium participants are allowed in each course?
The number of Premium participants is determined by the instructors and can vary.
What should I do if my instructor hasn't responded within one day?
If you haven’t received a response from your instructor within one day, please contact us at firstname.lastname@example.org, and we will investigate the matter for you. Also, make sure that it is not one of the instructor’s days off, you can check it in the first organizational lesson of the course.
What happens if there are no Premium participants enrolled in a course?
If there are no Premium participants registered for a course, the course will proceed exclusively for auditors.
Can I share a course with a friend?
No, sharing a course with a friend is strictly prohibited as it violates our terms and conditions. When you purchase a course, access is granted only to the individual buyer.
Can I upgrade to Premium after purchasing an Auditor Spot?
Yes, you can upgrade to the Premium spot as long as the registration for the course is still open and Premium spots are available. To upgrade, visit the main page of the course.
What equipment do I need as a Premium participant?
As a Premium participant, you will need the following equipment:
- Camera (your phone camera is sufficient)
- Tripod to stabilize your camera
- Computer with internet access
- Any additional equipment specified in the course description
I haven't received the registration email. What should I do?
Please check your junk mail or spam folder for the registration email. If you can’t find it there, feel free to contact us at email@example.com or reach out to us via Facebook private message.
How do I enroll in a course?
To enroll in a course, follow these steps:
- Click on the desired course you wish to join.
- Choose between the Premium or Auditor option during the registration process.
- During the registration process, you have the option to create a TROMPLO account by selecting a username and password. Alternatively, you can also choose to create an account and log in using your Facebook or Google account.
How often will Premium users receive feedback from the instructor?
Premium users can expect to receive feedback from the instructor on a daily basis. Please note that each instructor may have one day off per week, during which feedback may not be provided.
How many videos can I send to my instructor per week?
If you have a Premium spot, you have the opportunity to submit up to a total of 12 minutes of video per week for discussion and review. This means you can choose to submit twelve 1-minute videos, three 4-minute videos, or any other configuration that adds up to a maximum of 12 minutes. This flexibility allows you to share your progress and receive personalized feedback from the instructor based on the videos you submit.
Reach out to us and we'll do our best to provide you with answers and assistance. You satisfaction is our priority.